Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
As a dynamic hub of the Cornell University campus, a recognized national leader in collegiate retailing innovation, and a self- funded enterprise within the division, Cornell Retail Services is constantly striving to deliver legendary customer service and quality products to meet the needs of the Cornell Community. In service of Cornell students, faculty, staff, alumni and visitors, the Cornell Retail Services team engineers and executes the operational success of a multi-channel retail business, including a 22,000 sq. ft. flagship campus store, 3 expansive e-commerce sites, and 8 satellite locations throughout the Ithaca area and NYC, ultimately producing a cumulative $26 million in annual retail sales.
As part of our specialty retail store operations, the Statler Hotel Lobby Shop is located inside the Statler Hotel, a AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel". The Statler Hotel is the heart of a vibrant Ivy League campus and is part of Cornell University's School of Hotel Administration serving as a gateway to Cornell University for many visitors. As a service provider, the Statler Hotel Gift Shop offers an excellent customer experience with a sampling of Cornell branded gifts and clothing as well as quick snacks and other convenience items
The Retail Sales Specialist will support the Retail Store Manager by providing frontline assistance in the following areas:
Sales and Service - Greeting and welcoming customers and guests, demonstrating "active selling", providing product information and guidance, and ensuring a high-quality customer service experience
Point of Sale Support - Operate computerized cash registers, assist customers with check-out, and execute appropriate cash handling procedures. Process returns and issue credits when requested.
Visual Merchandising - Assisting in maintaining the appearance of the sales floor, setting up seasonal promotions/visual displays, regularly monitor assigned areas for product restocking and recovery, and keep merchandise orderly and neat in appearance.
Inventory Support - Receive and process incoming merchandise and assist with special orders and store-to-store shipping requests
Training - Assist in the training and guidance of student and temporary employees.
Success in this role includes the ability to operate in a fast-paced environment both independently and as a team player as well as being able to multi-task effectively through multiple priorities. Additionally, it's important to consistently demonstrate strong customer service skills and be able to work with, and support, a variety of customers, visitors, clients and staff. In this role, it's important to be flexible as the schedule may change based on business needs and will include some evenings, weekends, and holidays.
High school diploma or equivalent with at least one year of experience in a retail environment or an equivalent combination or education and experience. College coursework, Associates degree or other formal training is preferred.
Competency with computer/systems use.
Excellent oral and written communication skills.
Demonstrated passion for customer service
Ability to occasionally climb ladders and lift and/or move 25-50 pounds as needed.
Additional work experience in business management, hospitality, fashion/design, and or other related fields.
Prior experience with retail point-of-sale (POS) systems
No relocation assistance is provided for this position. Visa sponsorship is not available for this position.
University Job Title:
Sales Asst II
Pay Rate Type:
Number of Openings:
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About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.