The O'Neill School of Public and Environmental Affairs seeks an Assistant Director of Advising & Student Services to serve on the Master's Programs Office advising team and develop and implement student service initiatives that align with the School's academic offerings and strategic priorities. The Assistant Director will serve as the leader of all advising and academic planning services for all O'Neill Online master's degree and certificate students. This includes, but is not limited to, developing, implementing, and executing student retention services, and academic planning and advising strategies. The Assistant Director will collaborate with the Associate Director of Graduate Student Services, the Director of the MPO, staff, and Faculty Program Directors to deliver effective, efficient, and consistent student services. The incumbent will work with the Associate Director of Graduate Student Services and the O'Neill Records Office to manage student records relating to admission, registration, grade collection/reporting, and degree certification. The incumbent will also play a key role in connecting students with other resources (such as faculty and concentration advisors, Alumni Relations, the Career Hub, student organizations, and other campus resources, such as Counseling and Psychological Services) to enhance their academic and professional success. The incumbent will be responsible for the maintenance and implementation of the O'Neill Engage course used to onboard and acclimate all incoming O'Neill Online students, including email communications, course updates, etc. They will assist the Associate Director of Graduate Student Services with the O'Neill Graduate Onboarding course for residential students as needed.
The Assistant Director is also responsible for overseeing, planning and implementing orientation for both residential and online students in fall, spring and summer; ensuring a smooth and seamless transition from the O'Neill Graduate Onboarding course for residential students and the O'Neill Engage course for online students. Creates innovative and new engagement opportunities that meet the academic and professional needs of O'Neill master's students that complement what students are learning in the classroom, both residentially and virtually. Oversees the Graduate Student Council; student veteran initiatives; O'Neill Online week; international student services; and other student life programming. Additionally, the Assistant Director is responsible for evaluating and measuring the success of all student services initiatives to influence future programming. In addition, the Assistant Director works collaboratively with colleagues in O'Neill and on the IU campus to ensure excellence in providing student support services and resources. This will also include fostering and engaging with departments who partner with O'Neill for dual degree programs. This position maintains and develops relationships as well as work collaboratively with faculty and administrators on the IU campus, and in the School to enhance the graduate student experience.
Bachelor's degree in public affairs, counseling, social work, education, business, or related field and two years of experience in student services, higher education, or related field.
Combinations of related education and experience may be considered.
Proficient communication skills. Maintains a high degree of professionalism. Demonstrated time management and priority setting skills. Demonstrates a high commitment to quality. Possesses flexibility to work in a fast paced, dynamic environment. Seeks to acquire knowledge in area of specialty. Highly thorough and dependable. Demonstrates a high level of accuracy, even under pressure. Demonstrated ability to maintain confidential information. Demonstrated customer service skills. Commitment to working with people from diverse backgrounds and commitment to cultural competency. Ability to build strong partnerships with students and other university departments.
Master's degree in related field. Possess a valid driver's license with the ability to be insured by Indiana University.
We are particularly interested in candidates with experience in student life or engagement such as residential life, recruitment, advising, student services, marketing, program development, counseling, and/or enrollment management. Consideration will be given for graduate assistantships.
We are also interested in applicants with a record of successfully working with students or individuals from all backgrounds (including first-generation college students, low-income students, racial and ethnic minorities, women, LGBTQ+, etc.) and an interest in contributing to O'Neill in ways that enhance diversity, equity, and inclusion.
Excellent leadership, analytical, attention to detail, problem-solving, organizational, and multitasking skills. Demonstrated capacity to work independently, as well as collaborate in cross-functional teams. Proficiency in the Microsoft Office Suite (Outlook, Excel, Access, Word, and PowerPoint). Knowledge of O'Neill's degree programs and/or their respective fields is highly desired.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
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About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.