University Description: The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.
Detailed Description: The Student Success Specialist plays an integral role in the overall successful operation of the Center of Student Success. The Specialist supports the Assistant Dean of Student Success in efforts to communicate and implement student-related policies, deliver wellness initiatives, and initiate student outreach in order to provide proactive and student-centric, personalized services. The process empowers business students to identify, pursue and achieve their academic, personal and career ambitions. The Specialist is accountable for updating and maintaining information regarding student academic files, the University course management systems and program-specific listservs. The Specialist must have excellent verbal and written communication skills as well as the ability to prioritize and multitask during busy times in the office.
Duties & Responsibilities: Administrative support for the Assistant Dean for Student Success
Manage the calendar for the Assistant Dean, as needed
Support Assistant Dean with special projects as assigned
Coordinate communication with students on behalf of the Assistant Dean
Record Maintenance/Data Entry
Maintain and update information for student academic files and records within all appropriate platforms (e.g. Salesforce and Maxient)
Enter updates to the graduate and undergraduate catalogs through the CAT/CIM system
Update listservs for the School of Business programs and monitor announcement requests
Student Affairs Support
Support the Center with all processes related to providing effective, efficient and student-centric services
Assist students with questions on options and procedures related to academic policies and procedures (e.g. academic integrity, grade grievances, probation and wellness support)
Honors and Recognitions
Serve in the Honors Convocation Committee to assist with the logistics for Honors Convocation events and coordinating awards for recipients
Coordinate Beta Gamma Sigma invitations and annual initiation ceremony
Coordinate invitations for appropriate students to join Beta Alpha Phi
Assist with the coordination of graduate business and other awards
Exercise self-initiative by continuously analyzing and improving day-to-day operations and processes
Use independent judgment to accommodate the needs of the University by determining proper corrective action or by referring the problem to other appropriate personnel
Maintain and update electronic shared drives to organize and optimize the office's record keeping of documents related to office functions
Coordinate with the Registrar, Financial Aid, Student Accounts and other offices regarding academic policies and procedures
Maintain confidentiality due to nature of interactions with students, parents, faculty and other School of Business and university personnel
Maintain a welcoming, student-centric office environment
Disseminate student scholarship information and coordinate scholarship application submissions and the review process
Other duties as assigned
Job Requirements: Minimum Qualifications:
High school diploma
3 years of work experience in business or education in administrative support
Bachelor's degree from an accredited college or university; Bachelor's degree can substitute for 2 years of experience
3+ years of full-time work experience in high education administration
Performance Expectations - Knowledge Skills and Abilities: Knowledge of and experience with:
Experience using CRM tools
Ability to anticipate potential needs and propose innovative solutions to office and team activities
Data entry and database management
Excellent phone etiquette, written and in-person communication skills
Proficiency in Microsoft Word, Excel, Outlook, etc.
Proven ability to work independently without supervision
Mature, positive attitude and team player
Demonstrated performance in:
Working with group of diverse individuals
Demonstrated experience in providing high quality face-to-face services to customers/students
Demonstrated capability and interest in learning desktop computer systems, software applications and media production technologies
Demonstrated ability to work in busy environment with high customer service standards
Strong organizational skills and attention to detail
Demonstrated capability in learning details about USD's academic programs and policies
Reliable, dependable professional who can maintain confidentiality
Tools & Equipment Used: Computer, telephone, fax, copy machine and other related office equipment.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Posting Salary: Commensurate with experience; Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.
Additional Details: Hours: 37.5 Closing date: Open until filled Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.
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The University of San Diego is committed to academic excellence, Catholic intellectual and social traditions, and providing a top-notch liberal arts education for scholars of all faiths. USD is located on 180 acres overlooking the city of San Diego, Mission Bay and the Pacific Ocean. The campus is renowned for its beauty, and features Spanish Renaissance-inspired architecture.