As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
UW Continuum College (UWC²) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We’re focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment and time constraints, increasing access to knowledge for more people. As a diverse community that values inclusivity and collaboration, we foster a respectful, supportive workplace where innovation comes to life. By looking ahead and experimenting with new approaches, we’re creating new educational opportunities to help people thrive in a world of change.
Diversity and respect for all, is a core value of UW Continuum College. We are committed to improving access to education, removing barriers to entry, and viewing our work through an equity lens. We believe our organization is better when diversity of thought, practice, and experiences are not only welcomed but celebrated. We are passionate about creating, and supporting an inclusive working and learning environment for all students, staff, and faculty.
The Enrollment Coach is a member of the recruitment team housed within our UW Professional & Continuing Education (UWPCE) unit. This role will manage the student experience throughout the admissions process, from the point at which a prospective student becomes a lead through to when they apply to a certificate program and enroll in a course.
This position will ensure each prospective student has the information they need to understand if a UWPCE program is a good fit for their individual educational goals, and motivate prospective students to complete the tasks necessary to apply and enroll. This position is partially responsible for driving enrollment and revenue that allows UWPCE to continue to grow, scale, and empower more students to pursue the work they love. An ideal candidate has expertise in recruitment, communication, and customer service.
Proactively manage and respond to a high volume of prospective student inquiries efficiently.
Exercise active listening skills to assist prospective students in matching their educational objectives and professional/personal goals with programs offered by UWPCE.
Use basic persuasion techniques in a discussion or presentation to motivate and drive enrollment (ex: appeals to reason, uses data and examples, visual aids, demonstrations, explains consequences and implications).
Build and cultivate relationships on an ongoing basis to drive measureable results (enrollments).
Provide accurate information, guidance and assistance to students on eligibility requirements, curriculum, the registration process and policies.
Assist prospects in identifying barriers to success and specific strategies to overcome those barriers.
Implement and stick to a contact strategy by prioritizing leads.
Keep up with current trends in higher education as they relate to recruitment, advising and retention of adult/non-traditional learners.
Ensure certificate program applicants successfully convert from applicant to enrolled student.
Assist students in preparing for their program by discussing time commitment and course expectations.
Address student concerns or issues throughout the first two weeks of the program and ensure appropriate action is taken to the satisfaction of the student.
Ensure student integrates smoothly into school community.
Accurately account for all inquiries in the Customer Relationship Management (CRM) system.
Manage prospect pipeline in CRM.
Maintain extensive knowledge of business processes and procedures.
Participate in departmental and team meetings, including planning efforts focused on advising, recruitment and retention.
Provide mentoring and training to new team members.
Bachelor's degree required, preferably in Communications, Social Sciences, Psychology, Business or other related subject area.
3-5 years proven experience in consultative sales, consumer sales, admissions, or recruiting.
Exceptional closing skills while still remaining welcoming, understanding, and empathetic.
Proven ability to think on your feet, try new approaches, and bounce back when things don’t go as planned.
Ability to tie an individual’s wants and needs into a logical solution.
Excellent organizational skills and attention to detail.
Outstanding communication skills and ability to influence others internally and externally.
Ability to meet challenging timelines and work in a fast paced environment.
Display an organized and results-oriented approach, and motivation to perform without extensive direction.
Confidence pitching in both one-to-one and one-to-many situations.
Experience providing academic counseling to students.
5-7 years proven experience in consultative sales, consumer sales, admissions or recruiting.
Experience with higher education recruitment.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.