The Assistant Directors, Financial Aid Operations supports the Director of University Financial Aid Operations in all aspects of the application, awarding, delivery, and reconciliation of federal, state, private and institutional financial aid. They will process federal, state, and private financial aid applications (including but not limited to Verification, Loan Processing, Reconciliation, and Return to Title IV Refunds) in accordance with the policies, procedures and standards established by the Director of University Financial Aid Operations in JHU's financial aid shared service center. They may also be called upon to provide seasonal support to other Enrollment Service areas including Registration and Student Accounts. The successful candidates will have a strong foundation in Financial Aid, a commitment to providing the highest levels of customer service to students, faculty and staff, and knowledge of the college application, financial aid, billing, and registration process.
This position offers the option to work remotely, but candidates must have the ability to participate in meetings, receive and make phone calls, attend periodic in person meetings, help staff on-site events like orientation/open house, and attend in person training and conferences, as needed.
Note: This position has multiple (5) openings
Specific Duties and Responsibilities:
1. Financial Aid
Respond to requests for financial aid information from students, parents, faculty, and staff. Create cases, route calls and emails accordingly.
Counsel students on federal, state, and institutional financial aid programs, regulations, and procedures for applying. Direct students to the appropriate office for additional details, as necessary.
Process financial aid application materials, loan applications, and verification forms.
Review financial aid data for accuracy.
Collect documentation necessary to resolve conflicting information.
Evaluate student applications for federal, state, and institutional financial aid.
Experience with FERPA and other federal and state laws/policies regarding student records confidentiality and ability to interpret and apply.
Knowledge and understanding of the Title IV student financial aid rules and regulations.
Working knowledge of Homeland Security, Citizenship, Selective Service, Social Security Administration, and NSLDS statuses as they relate to awarding federal financial aid.
Technical ability to maintain electronic student records and use federal, state, and university computer software and data interfaces.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Experience with PowerFAIDS, OnBase and Slate; knowledge of Institutional Methodology (IM)
Special knowledge, skills, and abilities:
Outstanding customer service and communication (both oral and written) skills.
Accuracy and attention to detail in all aspects of the position.
Exceptional initiative, judgment, confidentiality, and discretion.
Strong planning and organizational skills, and ability to manage competing priorities and work independently.
Ability to work collaboratively and effectively with all offices on and off campus, and with external contacts.
Proficiency in basic data management systems and basic computer applications.
Knowledge of Maryland State Student Assistance scholarships and programs.
Experience with student financial aid data management systems and federal software
(FAA Access, ED connect, COD, NSLDS etc.), and knowledge of financial aid reporting requirements.
Willingness and ability to learn additional applications as needed.
Flexibility in dealing with a very diverse culture, and commitment to diversity and to serving the needs of a diverse population.
Note: This position is not eligible for visa sponsorship.
Classified Title: Financial Aid Operations Administrator Working Title: Assistant Director, Financial Aid Operations Role/Level/Range: ACRP/03/MD Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M - F / 8:30am - 5:00pm Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 60010802-Shared Services Organization (SSO) Personnel area: University Student Services
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.