This position is responsible for the overnight operation of the 24-hour residence hall desk. The Night Host performs administrative functions as directed by staff (including, but not limited to, the Resident Director, Assistant Resident Director and Assistant Director(s)), responds to student needs, and maintains a secure building. This position provides quality customer service to residents by sharing general Housing and Residence Life policies, procedures, and information with students.
Safety & Security Functions
Provides customer service in the hall by greeting students and visitors and providing directions or other general information; serves door and common areas for security issues or concerns, contacts police or other appropriate resources; acknowledges and notifies campus police of fire alarms; and performs other duties as assigned.
Serves as resource person and make appropriate referrals; answers main desk phone; keeps Resident Director informed of pertinent occurrences/incidents, and respond to crisis situations as directed; assist the professional staff (Resident Director(s), Assistant Director(s), and others) with the day-to-day clerical needs of managing a residence hall complex and department, as directed by supervisor; oversees the complex key control, as instructed by the Resident Director; check inventory and immediately informs the Resident Director of lost or missing keys.
Assists students locked out of apartments to gain access to their rooms; understands basic housing processes & procedures and able to articulate to inquiring students and staff. If the answer is not known to a student question, actively seeks an answer on the student's behalf, when practical; assists the Resident Director with check-ins; and add charges to student accounts for lost keys, lock outs, and damages, as instructed by the Resident Director.
The ideal candidate will possess the following:
Knowledge of office organization and procedures, phone etiquette, typing, Microsoft Office Suite, sorting and filing; ability to work with a diverse population of students mostly between 17 and 25; ability to function under pressure and constant interruptions; excellent verbal and written communication skills; and excellent customer service skills.
Review of applications will begin on April 22ndand continue until the position is filled. Applications received bythis datewill receive priority consideration. In order to be considered for candidacy, please submit a resume in addition to the online application.
High School Diploma and at least 1 year of clerical/office experience.
Bachelor's degree is preferred; 3+ years of clerical/office experience or security experience; experience working on a college campus or in a university setting; experience working overnight; knowledge of university resources is helpful and the ability to learn specialized housing & university software (Banner, RMS/Mercury, IRIS, etc).
The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.
Internal Number: 215329
The University of Tennessee at Chattanooga is an engaged, metropolitan university committed to excellence in teaching, research, and service, and dedicated to meeting the diverse needs of the region through strategic partnerships and community involvement.