Serving as a member of a dynamic and service focused team, the SFS Service Coordinator participates in Wellesley’s recruitment and retention efforts by providing superior service to all SFS constituents. These constituents will include admission applicants, enrolled students, parents, alumnae, faculty and staff, as well as other callers and visitors.
The SFS Service Coordinator will respond to questions and resolve issues related to financial aid, educational financing, and student billing inquiries through various points of contact, including in-person, telephone, email or direct mail. The SFS Service Coordinator may also have specific responsibilities for office processes, as assigned.
Student Financial Services is located in the Schneider Center, along with a number of other offices that are focused on student services and success (Registrar’s office, Class Dean’s, Wellesley College Student Aid Society, Office of International Studies, and Transportation). The SFS Service Coordinator will share primary support for a service-focused department with the highest attention to customer service, but will also have some general building responsibilities.
Primary Position Responsibilities:
1) Respond to questions and resolve issues related to financial aid, educational financing, student employment and student billing inquiries through various points of contact, including in-person, telephone, email or direct mail.
2) Participate in outreach efforts, presentations and other activities that emphasize Wellesley’s commitment to access and affordability.
3) Assist departmental leadership in planning and securing locations on campus for events.
4) Position requires extensive and timely communication with parents and students, prospective and current, in person, email, and on the telephone. Skills must be excellent.
-- High school diploma is required; Bachelor degree is preferred.
-- Previous office experience is preferred. Knowledge and experience with current technologies and skills including database, Word, and Excel. Demonstrated excellence in interpersonal skills, attention to detail and excellent customer service skills a must. Experience working in a team based environment. Must be able to work effectively in a culturally diverse environment.
Skills and Abilities:
-- Ability to work independently, but to also contribute positively to a team approach. Demonstrated experience in providing superior customer service, excellent communication skills (both written and verbal), strong group presentation skills and an emphasis on attention to detail.
Wellesley is known for the excellence of its education, the beauty of its setting, its gifted faculty, and the uniqueness of its campus culture. But most of all, Wellesley is known for the thousands of accomplished, thoughtful women it has sent out into the world for over 100 years women who are committed to making a difference. Every year, some 2,400 of the world's top undergraduate women are challenged to exceed their own highest personal and intellectual expectations. The mastery Wellesley graduates demonstrate across the professional and vocational spectrum, and the influence they wield, whether in their own communities or on the world stage is testament to a singularly empowering undergraduate experience. Wellesley's lively academic community places a high value on rigorous, probing inquiry, and creative, cross-discipline thinking. Its collaborative approach to scholarship encourages students to question, debate, and refine their points of view, not only with each other, but with our world-class faculty, often by working directly with them on groundbreaking projects. A Wellesley education fosters the highest standard of readiness for the real world in its graduates, in terms... of ability to think, act, and contribute meaningfully and effectively in their chosen areas of interest.