Reporting to the Dean of Undergraduate Admission and Retention, the Manager of Veterans Services/Retention Specialist manages retention and support services for the institution’s non-traditional population including veterans, military-connected learners and bachelor’s completion students. This position works closely with multiple stakeholders on campus from Academic Affairs, Undergraduate/Graduate Admission, and departments providing student services and academic support. This position supports students enrolled in programs affiliated with the Regis Weston and Regis Lawrence campuses.
Serve as the institutional SCO official representative for Veteran Affairs administration with local, state, and national agencies.
Responsible for providing leadership and direction for policies, procedures, compliance and operations for military-connected students at the undergraduate and graduate levels.
Maintain records and certify students for VA benefits, including Yellow Ribbon, GI Bill, Vocational Rehab and Tuition Assistance.
Coordinate and manage the invoicing for students utilizing VR&E benefits for tuition, fees and textbooks.
Monitor compliance with specified governmental and institutional guidelines and requirements regarding veterans’ affairs; investigate and resolve issues.
Work with undergraduate enrollment on the development of recruitment strategies that support the military-connected learner and the non-traditional learner.
Support the University’s academic support staff in the overall program design, development and planning of new and existing student success initiatives for bachelor’s completion and other non-traditional learner populations.
Serve as a member of the Case Management and Financial Case Management teams.
Perform other related duties as required.
Bachelor's degree required; master’s degree in student affairs, counseling, or related field preferred.
Extensive knowledge of US Department of Veterans Affairs (DVA) educational benefits and requirements, including the billing and certification process for the Vocational Rehabilitation, GI Bill, and Yellow Ribbon programs.
Considerable experience with federal and state regulations related to educational benefits.
Experience in advising various student populations, especially non-traditional and adult learners.
Exceptional interpersonal communication skills, including tact and diplomacy, for maintaining effective working relationships.
Ability to uphold the University’s commitment to inclusive excellence in a diverse educational community.
Strong technology skills including mastery of MS Word, Excel, OneDrive, and Zoom. Experience with Tungsten and Ellucian Colleague a plus.
Thorough organizational and planning skills with attention to detail and follow through.
Hire, train, and supervise VA-approved Work-Study students to assist with outreach and support for military-connected learners.
Carry out supervisory responsibilities in accordance with Regis College’s policies and applicable laws.
Working Conditions/Physical Demands
Normal office environment. Position is based on the Regis campus in Weston with expectation of consistent presence on the Lawrence campus; should be comfortable working in a remote environment, as needed, to maintain outreach.
Subject to regular interruptions to handle emergencies.
May spend extended periods at terminal, on telephone, or operating other office machines requiring eye-hand coordination and finger dexterity.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
In employment, as in education, Regis College is committed to equal opportunity and affirmative action. Regis does not discriminate on the basis of race, color, age, religion, creed, sex, gender identity or expression, sexual orientation, ethnic or national origin, ancestry, citizenship, marital or parental status, physical or mental disability, genetic information, pregnancy, veteran’s status, membership in uniformed services or any other protected status.
Internal Number: 77333
About Regis College
Rooted in the Catholic intellectual tradition and inspired by the social justice values of our founders, the Sisters of St. Joseph of Boston, Regis College is a welcoming and inclusive community. We are called to provide access to an academically rigorous education through innovative learning opportunities and collaborative engagement at all degree levels. We educate the whole person, preparing our students to pursue excellence, to become change agents in their own communities, and to serve and lead as advocates for a more just and compassionate global society.