Oregon State University’s Office of the Dean of Students is recruiting for a qualified Student Care Case Manager. The Student Care Case Manager’s primary responsibility is to respond to student emergencies while proactively supporting students and their families to manage crisis and barriers that impede future success. This can come in the form of phone, email, video call, or walk-in consultation with faculty, staff, students, and/or families. The case manager will coordinate on and off campus referrals and resources for students, and completing thorough follow up after the immediate crisis has been resolved. This position supports the Office of the Dean of Students’ role in helping the university ensure the safety of the university community, while balancing the needs, well-being, retention, and persistence to graduation of individual students. While the Student Care Case Manager may develop strong and supportive relationships with students, this position will not engage in individual therapeutic relationships.
The Student Care Case Manager position is a 1.0 FTE, 12-month appointment, renewable annually at the discretion of the Director of Student Care.
Position duties are 60% Direct service, Care follow up, and Referrals; 35% Training, Development and Lead Work; 5% Other duties as assigned by the Director. Typical office hours are Monday-Friday 8:00am-5:00pm.
Bachelor’s Degree in Education, Social Work, Leadership, Psychology, Sociology or related field.
One or more years of professional experience working with or supporting people in high need, emotional, or crisis situations.
Demonstrated knowledge of effective strategies for working with diverse students, faculty, and staff.
Demonstrable experience successfully using problem solving skills.
Excellent written and oral communication skills.
Excellent customer service skills, in person and via phone/email, and videoconference.
Demonstrated ability and commitment to working as part of a team.
Demonstrated commitment to equity, inclusion, and diversity.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
Master’s Degree in higher education, counseling, social work, or related field.
Experience working with college students or individuals in a higher education setting (traditional, transfer, non-traditional, commuter, residential, etc.)
Demonstrated knowledge of crisis de-escalation techniques.
Demonstrated skills in any number of crisis support areas, such as: suicide prevention and intervention work, sexual assault survivor support work, or crime victim advocacy work.
Demonstrated experience successfully building networks with colleagues.
Evidence of successfully working with multiple partners to collectively solve a problem.
Experience in student data or case management systems (Maxient, Banner, etc.).
Internal Number: P04109UF
About Oregon State University
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.