Manages a multi-million-dollar operation encompassing several residence halls (traditional and suite style), apartment complexes and living/learning style housing on two campuses. The Department of Housing and Residence Life is responsible for a 24 hour a day, 7 days a week operation, 12 months a year. The department runs a multi-tiered emergency on-call program 24 hours a day, every day of the year, including holidays. Oversees one of the most significant student life programs with focus on engaging, inspiring and improving the residential experience of students on campus. Ensures the operation has a clear vision, goals and a basis of standard operating procedures to enhance the student living environment, student safety, student development and training, fiscal solvency and long-term facility planning. Manages the relationship with the KSU Foundation, which currently owns a number of the residence halls and partners widely throughout the University to provide a seamless learning experience from the classroom to the residence halls and leverages partnerships and marketing strategies to meet occupancy requirements.

KEY RESPONSIBILITIES:

1. Provides leadership and oversight to the residence life, operations, occupancy, and facility teams
2. Works in concert with campus services and student affairs departments to ensure that the University students, faculty, staff, and visitors are provided the highest level of service and respect
3. Develops and implements short and long-term strategic vision for this portfolio, including the development of new housing communities and/or renovation projects
4. Manages and accountable for finances for auxiliary allocated budgets and state appropriated budgets
5. Manages the MOU and relationship with the Kennesaw State University Foundation and meets various reporting requirements
6. Serves as a key advisory member of the leadership for campus services and participates in the Housing Advisory Committee
7. Works effectively with campus partners, including the KSU Foundation, student affairs, athletics, enrollment services, sports park, public safety, facilities, academic affairs, procurement, and finance and accounting
8. Manages long-term capital projects from inception to completion, including initial assessment, requirements gathering, financial proposals, and project workflow
9. Strategically evaluates current resources, personnel, financial, facility, and capital, identify future needs, immediate and long-term, and develop plans to maintain or acquire necessary resources to ensure that the progress of the University is not impeded
10. Communicates with leadership, the university system office, and other state agencies and liaison as necessary within this portfolio under this purview
11. Develops business models and metrics to measure productivity, financial performance and effectiveness of programs and services
12. Reviews financials on an-ongoing bases and make decisions which optimize the effectiveness of the programs and use of financial and human resources

REQUIRED QUALIFICATIONS:

• Organizational, strategic planning, budget management skills
• Well versed and knowledgeable of laws governing education data (FERPA), financial data (GLB)
• Knowledge of best practices in a higher education environment, competent using resident management software such as StarRez
• Remains informed and aware of best practices within the respective areas of leadership
• Able to build, develop, train, and evaluate a strong leadership team committed to quality service, engaging communities, and collaborative relationships that affect all facets of the institution
• Strong organizational, analytical, strategic planning and budget management skills
• Demonstration of excellence in customer service by developing metrics to measure student satisfaction, facility desirability, and long-range pricing
• Proven history of creating and sustaining solid business processes, exceptional customer service mindset, passionate about the student experience, connect to the ideals of a just society that embraces all forms of diversity and visionary in leadership and operations
• Able to maintain confidential information
• Able to work with colleagues within the academic colleges to advance living learning initiatives and positively influence the retention and progression of students at KSU
• Able to handle multiple tasks or projects at one time meeting assigned deadlines
• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette

MINIMUM EDUCATION REQUIRED:

• Master's degree from an accredited institution of higher education in student personnel, education, business or other related fields.

MINIMUM EXPERIENCE REQUIRED:

• Five (5) years of progressive experience in higher education, including housing and residence life.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW AND/OR INSTITUTION:

• Current, valid, and unrestricted Georgia driver's license

PREFERRED QUALIFICATIONS:

• Terminal degree preferred
• Director level experience in a comprehensive housing and residence life program serving a comparable on campus population
• Experience working in a higher education setting with complex tasks while supervising the activities of an organization that delivers significant revenue for the university
• Experience developing marketing plans and communication streams for targeted audiences with the goal of continued high occupancy generation, financial modeling, budget management, strategic planning and fiscal and residential master planning.

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