We’re looking for a talented and driven CSM to join our team. You’ll be primarily responsible for onboarding new customers, building relationships, and driving outcomes to help institutions achieve their goals. As a member of a small and collaborative team, you’ll also be involved in marketing, business development, product development, and other projects.
We’re looking for someone to take ownership over their work and dive right in. If you have creative ideas on how to improve our product and better support our customers, we want to hear from you!
Responsibilities include, but are not limited to…
Manage the implementation process for new customers. Design a branded platform, implement the software across campus departments, and lead trainings to help new users with best practices. You’ll be a trusted coach for the partners you work with!
Build and maintain relationships with users across a range of campus departments. Working with an awesome customer? Let’s highlight their success story. Notice someone is struggling? Let’s incorporate their feedback and make the product even better.
Drive adoption and outcomes leading to renewals, expansion, and advocacy. It’s your job to solve problems, identify growth opportunities, and make sure customers are getting the most out of our platform.
Create customer-focused communication materials, including engagement reports, product updates, user surveys and year-in-review reports.
Additional responsibilities include: Writing blog posts, newsletters and research briefs; leading webinars, designing marketing materials, and implementing new product ideas.
Glad you asked. If learning the ins and outs of customer success while helping grow an early-stage startup sounds exciting to you, we want to hear from you. Please include a cover letter and resume to [email protected].
Skills and aptitudes that will help a candidate excel at CampusESP:
Great with people and technology
Collaborative team player with strong attention to detail
Excellent writing and organizational skills
Comfort in and ability to to work independently, take initiative, and manage your own schedule
Work experience in higher education, customer support, technology, or related fields
Basic technical knowledge of CRM systems, Google Analytics and MailChimp
At CampusESP, we develop innovative solutions for student success. Many technology
solutions address student advising needs by reaching out (or "nudging") students. CampusESP
is unique. Instead of vying for the attention of busy college students, CampusESP "nudges the
nudgers": students’ parents and family.
Why do we care about parents? Good question. Our research shows that college students
interact with their parents more than 13 times a week, and parent engagement can boost student persistence up to 15%. We understand that parents, as the most influential people in their students’ lives, can directly impact student success... if they’re informed.
CampusESP provides a "one-stop shop" for parents to see personalized news and events, student academic and financial information, and prescriptive alerts. Think social-media-platform-meets- CRM, plus secure data control for students. We’re working with major universities like Penn State, Auburn, and Texas A&M to support their student retention, recruiting, and giving goals.
We’re an early-stage education tech startup located in the heart of Philadelphia. Working at a
small but growing company, you’ll have the oppo...rtunity to dip your toes in a wide range of
projects and see your hard work roll out on our platform on a daily basis.
At CampusESP, you’ll be joining an experienced team of entrepreneurs, who combined have over 50 years of experience in higher education, sales, and product development. It’s an exciting time to come on board– We had 100% growth in 2019 and are projected to double again in 2020.
Sound exciting? We’re excited to work with you.