Job Summary: Design, coordinate and deliver the holistic services inclusive of student services and support, tutoring, counseling, disability resources, health services, financial aid, and registration. Organize co-curricular events according to the students’ needs and desires. Work closely with Academic Leadership and campus Operations staff to assess, communicate, and meet students’ non-academic needs. Counsel prospective students regarding prerequisites, academic coursework, program requirements, entry options curriculum., and career paths/opportunities.
Job Duties and Accountabilities: (all items listed below are considered “essential job functions” for ADA purposes).
Student Services •Develop, deliver and coordinate student access to all student services in partnership with appropriate department leads. •Organize and execute extracurricular events to meet students’ needs and desires. •Coordinate and lead new student orientation. •Use student evaluations and reflection to consistently develop and improve upon student services events. •Continually research and employ best practices related to healthcare career job applications, resumes, cover letters, letters of recommendation and interviewing. •Work with Academic Leadership and campus Operations staff to assess, communicate and meet students’ non-academic needs. •Provide leadership for faculty and staff in understanding and assisting in meeting student needs and services. •Develop and maintain a working knowledge of SMU policies and ability to effectively apply them in the role of Student Services Coordinator. •Collaborate with the Assistant Director of Student Services and the Asst. VP of ESS to deal appropriately with student professionalism issues based on SMU policies and procedures. •Guide students through the grievance process or any other SMU policy and procedure as needed. •Maintain close, effective working relationships with the Offices of the Registrar, Financial Aid, Student Services, academic programs, Bursar, and other University offices. •Other duties as assigned.
Skills and Abilities: •Excellent oral communication skills required, including the ability to speak effectively with counselors, prospective students and family members, and other professional colleagues. •Excellent written communication skills, including the ability to organize and effectively communicate thoughts through the written word. •Ability to read English and carry out written instructions. •Ability to work and concentrate in a busy, multi-tasked, multi-faceted environment. •Courteous and professional manner required. Diplomacy in dealing with conflict. •Ability to communicate with students effectively, empathetically, diplomatically, fairly, and without judgement. •Excellent attention to details as they relate to the successful, daily operation of the Office of Admission. •Demonstrated ability to make decisions and exercise professional judgment. •Computer skills and word processing. •Ability to perform mathematical calculations, including those involving fractions, decimals and percentage in computation of grade point averages. •Ability to analyze other statistical data pertaining to enrollment trends and projections. •Ability to interact with University faculty and staff, medical center staff, prospective students and their families, and other University admission personnel. •Demonstrated ability to establish rapport quickly and easily with all audiences. •Ability and skill to work independently, and as part of a designated team*. •Knowledge of student information system database helpful.
Physical Requirements: •Basically sedentary desk work; however, must be mobile. •Physical ability to lift up to 20 pounds. •Ability to talk, expressing and exchanging ideas by means of the spoken word. •Ability to write, expressing and exchanging ideas by means of the written word. •Auditory ability to receive detailed information through verbal communication. •Must be able to push, pull, climb, stoop, bend, stand, and have flexibility of the upper and lower body. •Hand and finger dexterity for keyboarding.
The University has an institution-wide commitment to diversity, equity and inclusion. We strive to build a welcoming and supportive campus environment, and acknowledge that diversity is an educational imperative to achieve excellence.
Education and/or Experience: •Baccalaureate required, or appropriate level of experience; Master’s preferred •Demonstrated experience in student affairs/ student services and recruitment and admission required, or substantially similar work experience.
Internal Number: 1903677
About Samuel Merritt University
Founded in 1909, Samuel Merritt University (SMU) is a private, not-for-profit, health sciences institution with campuses in Oakland, Sacramento, and San Mateo, California. The University is regionally accredited by WSCUC and offers degrees in nursing, occupational therapy, physical therapy, physician assistant, and podiatric medicine.
SMU offers four doctoral degree programs, including podiatric medicine, physical therapy, occupational therapy, and nursing practice. Select degrees and certificates are also available online. The University's average graduation rate from 2015-2018 ranged between 90 and 95 percent. Licensure pass rates are 90 percent or above for first-time test takers in five programs (See 2018 Fact Sheet). SMU is an affiliate of Alta Bates Summit Medical Center and Sutter Health, a care network of more than 50,000 doctors, employees, and volunteers in Northern California.
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