Manages the day-to-day occupancy management process within the housing community compromised of approximately 700 student beds including applications, contracts, assignments, room changes and annual opening and closing. This includes fall/winter and spring/summer processes.
Develops and maintains all system administrator functions of Residential Management System (RMS). Creates and maintains data within RMS. Provides reports and queries for individuals, departments and outside entities.
Trains users and functional teams in the RMS system.
Maintains accurate student housing files and records through database systems and non-electronic systems. Work within multiple semesters and multiple systems for accurate housing assignments and records for various student categories.
Reviews all requests for room changes and processes requests including meeting with students as necessary.
Reviews all contract terminations and coordinates contract termination process.
Assists with the coordination of all occupancy usage and reporting, including identifying trends, projections and forecasting for future housing needs.
Corresponds with incoming and current students regarding occupancy status and housing deadlines.
Coordinates wait-lists for incoming and returning students
Performs work of a confidential nature including grade audits.
Works with department and campus partners to coordinate ADA assignments for students with special accommodation needs.
Works with other campus partners (Financial Aid, Student Accounts, Dining Services, etc.) to implement Housing processes as they pertain to other departments on campus.
Assists with conferences and guest services, summer camps, visits, and tours.
Assists with facilities management to ensure daily operations run efficiently including custodial, maintenance, grounds, laundry, and vending.
Assists with the development and implementation of Living-Learning Communities.
Develops, and revises manuals and publications which support policies and procedures within the residence halls.
Assists with all aspects of facilities management for both residence halls.
Manages the 24/7 desk operation in both residence halls including mail management, key safety, guest check-in, and door and building security systems. This includes implementation and management of related technologies that assist with desk operations.
Selects, trains, supervises and evaluates approximately 25 front desk assistants.
Oversees desk schedule and payroll processing
Ensures desk operations are compliant with related university and department policies and procedures.
Develops, and revises manuals and which support policies and procedures with desk operations.
Marketing and Recruitment
Assist in the creation, promotion, implementation and measurement of marketing communication programs for assigned products or brands consistent with overall organizational strategic goals.
Edits and proofreads all correspondence, reports and materials for publication.
Implement and maintain Housing website and social media accounts.
Grows and develops marketing strategies to promote housing accommodations to varying student populations (international, transfer, graduate, etc).
Implement new technologies as available.
Assists with marketing for the department of Housing and Residential Life including print, Web site design updates, and utilizing social media.
Represents Housing & Residential Life in all Admissions (Undergraduate & Graduate) and Orientation related events.
Manages residential tour space and coordinate daily tours.
Provides 24 hour on-call first response coverage on a rotating basis.
Work evenings and weekends as needed.
Serves as a member of the Housing & Residential Life Leadership Team.
Serves as a mandatory reporter (Clery Act) and responsible employee (Title IX) and immediately reports related incidents according to federal mandates and university policies.
Participates in activities and programs within the department, division, and university as needed.
Other duties and responsibilities as assigned.
Master’s degree or equivalent combination of education and experience.
1-3 years of experience working in residential life/housing or related experience.
Demonstrated attention to detail.
Proven experience to handle multiple tasks, set priorities, and work to meet deadlines.
Ability to manage a diverse workload in a timely and professional manner.
Demonstrated strong communication skills.
Experience using residential management software applications and student accounts mainframes.
Considerable proficiency using MS software.
Knowledge of University of Michigan practices, rules, and procedures.
Internal Number: 164637
About University of Michigan-Flint
The University of Michigan-Flint serves just under 8,000 learners studying in one of our five colleges and schools—our College of Arts and Sciences, School of Management, College of Health Sciences, School of Education and Human Services, and School of Nursing. UM-Flint offers degrees in over 100 programs, including 37 graduate programs.
The institution offers a strong mix of liberal arts and sciences, education, business, and health-related professional programs. This combination of high quality liberal arts and professional graduate programs in an urban institution is unique and shapes the institution’s culture and opportunities.
The university is advancing its mission in implementing a strategic plan that emphasizes modest enrollment growth, improving student success and retention, the building of resources to support our growth, and increased engagement of students and faculty in experiential learning, research, and interdisciplinary programs.
Guided by a strategic plan, Blue Ribbon Commission report for Academic Affairs, and supported by the combined energy and enthusiasm of its faculty students, community, and leadership, the university has undergone a metamor...phosis.
The Flint campus is located about 60 miles from Ann Arbor and its sister campus in Dearborn. In response to urging by a broad base of community supporters, the campus was established in 1956 as the Flint College of the University of Michigan, a two-year upper-division institution intended to provide a high quality, low cost liberal education to local students. It expanded gradually to take on a larger role, becoming a four-year regional campus in 1965. Being part of the University of Michigan was at the heart of the campus’ identity at the time of its founding, and continues to be so today.