CARE Services Coordinator, Dean of Students Office
Humboldt State University
May 24, 2018
Full Time - Experienced
Student Affairs Administration
4 Year Degree
CARE Services Coordinator, Dean of Students Office
Humboldt State University
Closes: Thursday, June 7, 2018
(Job 18-28) Campus Assistance, Response, and Engagement (CARE) Services Coordinator (SSP III) $4,421-6,299 per month. Appointments are typically made at the beginning of the salary range. This is a full-time, benefitted, 12-month position with a one-year probationary period starting August 1, 2018 in the Dean of Students Office.
Position Summary: Reporting to the Dean of Students, this position assists students in navigating and accessing campus and community resources; this includes referrals to both on- and off- campus community providers, exploration of and referral for behavioral and medical health concerns, coordination and follow-up during and after hospitalization and/or medical leave of absence, health and safety referrals, problem resolution, managing multiple or complex medical and/or mental health needs, crisis intervention/management, and conflict resolution. The incumbent works closely with university staff and faculty across campus and particularly with the Office of the Registrar, EOP/SSS, Learning Resources Network departments, Housing & Residential life, Financial Aid, Counseling and Psychological Services, the Health Center, off-campus agencies (e.g. health clinics, hospitals Including County Mental Health, mental health therapists, city and county social services), and families/ friends/guardians of students in order to support the success of at-risk university students referred by university personnel. Presenting student issues includes addressing problems of considerable difficulty often in areas where guidelines and precedents do not exist or are not applicable. The incumbent will also be involved in student threat assessment and the development of appropriate responses. Additionally, the incumbent will be responsible for building and maintaining collaborative working relationships with hospital social workers to ensure an informed approach to post-hospitalization follow up for students. It is essential that the incumbent is current on research and best practices in the area of crisis intervention and resource management. Evening and weekend hours are occasionally required.
Duties, Responsibilities and Expected Outcomes: Will be responsible for but not limited to the following duties:
Provide case management services for students of concern.
Conduct case assessments and coordinate follow-up.
Facilitate overall assessment of the CARE program and produce reports.
Assist in developing and maintaining a network of community providers, as well as providers from regions where students originate, and resources that meet the needs (medical, financial, and otherwise) of the student population.
Design programs and publications and conduct trainings to educate the campus community about student wellbeing and identifying and responding to students in distress.
Act as a resource and liaison to members of the University community on matters pertaining to student wellbeing and students of concern.
Work with students returning from medical leaves of absence in order to ensure procedural compliance and enable personal and academic success.
Keep abreast of trends in student mental health, substance use, and wellbeing.
Understand and follow FERPA, HIPAA, and other relevant laws and regulations, and uphold the highest standards of confidentiality.
Engage in professional development, including presentations at pertinent conferences and workshops.
Assume other responsibilities as directed by the Dean of Students in matters related to student wellbeing.
Collaborate with CARE colleagues within the CSU system to norm best practices and develop system wide policies.
Work effectively with a diverse student population and assess their varying needs.
Qualifications Minimum Qualifications: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Equivalent of three years of progressively responsible professional student services work experience in providing interventions including referrals to appropriate resources and agencies for addressing issues of concern including but not limited to mental and physical health needs, food insecurity, homelessness, navigating systems and policies and procedures, etc. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree with the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience.
Required Knowledge, Skills, and Abilities: Thorough knowledge of:
Principles of individual and group behavior
Principles and practices of crisis Intervention, advocacy, and case management
General knowledge of:
Principles, practices and trends of the student services field as well as general knowledge of the policies, procedures and practices associated with CARE services
Individual counseling techniques
General knowledge, or the ability to rapidly acquire such knowledge, of
HSU's organizational procedures and activities, to include academic and student services and other off-campus resources, especially those frequently utilized by the target population
Working knowledge of student services programs Skills:
Excellent communication skills to communicate effectively with a diverse population both verbally and in writing Ability to:
Analyze complex situations accurately and adopt effective courses of action
Advise students individually and in groups on complex student?related matters
Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature
Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action
Carry out a variety of professionally complex assignments without detailed instructions
Establish and maintain cooperative working relationships with a variety of individuals
Interpret and apply regulations, policies and procedures
Use judgment to select and interpret guidelines and precedents, and address problems of considerable difficulty where guidelines and precedents do not exist
Develop solutions to individual student problems which represent integrative solutions comprising appropriate elements of all Academic and Student Service programs
Preferred Qualifications: A Master's or Doctorate degree in Social Work, Psychology, Counseling or related field. Additional consideration is given to applicants who have overcome barriers similar to those confronting program participants as well as other at-risk student populations.
Contact information for at least three professional references
HSU Employment History Form (https://forms.humboldt.edu/employment-history-form) (NOTE: This form replaces the HSU Employment Application form, which should no longer be used. Download the HSU Employment History Form and save it as a PDF file prior to filling it out. If the form is filled out on line (accessed via a web browser), content WILL NOT be saved.
The Human Resources & Academic Personnel Services office (located in Siemens Hall room 212) has a computer station and front office staff available for applicants requiring assistance.
Application Deadline: The deadline to submit application materials is 11:59 p.m. on Thursday, June 7, 2018. To be notified in the event this recruitment re-opens for a subsequent review of applications, send an email to firstname.lastname@example.org that includes the job number (18-28) and applicant's last name in the subject line of the message.
HSU is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.
It is the responsibility of the applicant to provide complete and accurate employment information. Incorrect or improperly completed applications will not be considered for vacancies. Any reference in this announcement to required periods of experience or education is full-time activity. Part-time experience or education - or activities only part of which are qualifying- -will receive proportionate credit. In accordance with applicable Collective Bargaining Agreements, preference may be given to the campus applicants covered by these agreements. However, positions are open to all interested applicants, both on and off campus.
Evidence of required degree(s), certification(s), or license(s) will be required prior to the appointment date. The successful candidate for a position at HSU is required to be fingerprinted through the Humboldt State University Police Department or their local law enforcement agency. The results of the fingerprint process must be received by the university prior to the candidate’s appointment. The cost of the fingerprinting is borne by the university.
Humboldt State University is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Humboldt State University can be found at http://www.humboldt.edu.
Humboldt State University is a Title IX/Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race,religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.